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CenturyLink telecommunications company is among the market leaders offering telecom services in the United States of America. Internet service, Smartphones, TV and so much more They offer them. In most cases when you get into a subscription with them, they offer you a modem to enable connectivity. But, at some point, you are required to return this modem, and this is usually done when you have terminated your service with them. This article will help doofus guide the reader step by step on how to return centurylink modem correctly.

Introduction

CenturyLink modems are offered by the company and are a part of the internet packages or bundles offered by the company. But you are to return centurylink modem after you are through with them or after terminating our services with them. Failing to do so means equipment fees will be charged to your account for its use leading to increased costs. It also implies that it is crucial to learn the right procedure for returning the modem to minimize charges.

This article walks you through the different methods of returning your CenturyLink modem as well as the documentation required. It also addresses some frequently asked questions about modem returns. The goal is to make the centurylink modem return process as smooth and hassle-free as possible for customers.

Preparing for the Return

Before actually returning the modem, there are a few things you need to do to prepare for it:

• Gather the equipment: Make sure to find the CenturyLink modem issued to you. Don’t return any personal routers, cables or equipment.
• Deactivate service: Contact CenturyLink customer care to deactivate your internet services before the return date. This ensures a smooth disconnection.
• Remove personal information: Completely wipe or reset the modem by pressing the reset button to remove any personal accounts, passwords or settings from it.
• Package securely: Use the original packaging if available to prevent any damage during transit. If not, wrap the modem securely in bubble wrap or foam sheets inside a sturdy box.
• Fill return form: CenturyLink provides a return form online listing the equipment being returned. Fill out this form with your details for tracking.

Taking these preparation steps ensures a seamless return process without any delays or issues. Now you are ready to actually return the modem.

Returning Methods

CenturyLink provides different options to return modem centurylink your equipment depending on your location and preferences. Here are the key methods:

Schedule a Pickup

This is the easiest method where CenturyLink sends a technician or carrier to your home/business on the scheduled date to pick up the returned items directly. To request a pickup, call CenturyLink customer support.

Drop off at a Retail Location

CenturyLink has various authorized retail stores across the US. You can locate the nearest one using their store locator tool and drop off the modem packet along with the return form.

Drop off at a UPS Access Point

UPS partnership allows dropping off returns at various locations like UPS stores, authorized retail outlets or locker facilities. Generate a prepaid centurylink return modem label from the CenturyLink website and attach to the package before drop off.

Mail using your own pack and label

Print a pre-paid return label from your CenturyLink account or request one through customer care. Firmly attach this to the package and drop it off at any USPS office or blue mailbox. Ensure proper postage for delivery.

The method you choose depends on your location and convenience. Just ensure the package reaches CenturyLink within 30 days of deactivating services to avoid fees.

Documentation Required

For smooth processing of your return, CenturyLink requires certain documentation to be included along with the modem packet. Here are the key things you need:

• Return form: This contains equipment details and your contact information for tracking purposes. Download it online or request through customer service.
• Proof of purchase: In rare cases, CenturyLink may need the original receipt or lease agreement as proof that the equipment belongs to them.
• Packing slip: Include a brief note mentioning the equipment being returned and your account details for verification inside the package.
• Pre-paid return label: This proves you are returning ownership of the equipment to CenturyLink. Attach securely to the exterior of the parcel.

Having the necessary paperwork streamlines validation of your return. Ensure all details match your account to avoid potential issues later on. Contact customer support if you need any clarifications.

FAQs on Modem Returns

Q. What happens if I don’t return the modem?

A. CenturyLink may charge you monthly equipment fees until the modem is returned. They can also send notices and ultimately pursue legal action or bill collection if left unreturned for long.

Q. How long do I have to return the modem?

A. In most cases, CenturyLink requires the modem to be returned within 30 days from the date your services were disconnected. Otherwise late fees may apply.

Q. Can I get a receipt for returning the modem?

A. Yes, while dropping off returns, request a receipt from the retail store employee or include a self-addressed stamped envelope with your mail-in return for acknowledgement of receipt.

Q. What if my modem gets lost or damaged?

A. Contact CenturyLink support right away. They may charge a replacement fee but can waive it depending on individual cases. Insuring packages is recommended for valuable shipments.

Conclusion

Returning the CenturyLink modem in a timely manner upon ending services is important to avoid any penalties. Following the steps outlined here such as preparing the equipment, using recommended return methods, including documentation and meeting deadlines ensures a smooth return experience. Contact CenturyLink customer care in case of any questions or issues during the process for assistance. With proper planning and execution, you can return your rented modem without hassles.